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October 12th, 2023 10:38
Dell XPS15 9500 freezing screen
Dear Dell Community
My XPS15 9500 is now one year old and for a few months I now had the problem of the screen reguralry freezing. Videos or Video-Calls are still working in the background but no chance to unfreeze the screen. Only thing that helps is going into standby and login again. everything works perfectly fine then.
I tried to reset my laptop through the BIOS-Restart. Any ideas on how to resolve this maybe through resetting firmware?
Thank you in advance!
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