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March 26th, 2021 00:00

Dell xps 13 9360 not charging nor starting

After having not used my dell xps 9360 for about 4 months (stayed stationary on a drawer) , it does not turn on anymore nor does it charge. Any troubleshooting help?

  • Checking battery status on the device -> no indication shown on button press
  • Charging with Round Dell 45W charger (PSU working on other Dell and the plug LED is indicating PSU functionality -> no LED charging indicator on the notebook
  • Laptop not starting with PSU connected
  • Charging / Starting with Thunderbolt (TypeC) charger (PSU working on other Devices) -> no LED charging indicator on the notebook nor start possible

Thanks upfront

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