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February 9th, 2022 10:00
Lattitude 5480 TPM Firmware Upgrade Fails 1.2 -> 2.0 - can't deactivate ownership but why?
Hi,
I am trying to upgrade the TPM from 1.2 to 2.0 with the firmware patch/release from dell but get the error message. "The TPM is owned. Please clear the TPM and try again"
I found this article on how to do it:
TPM is Unable to Change Between 1.2 or 2.0 Because TPM is Owned | Dell Deutschland
following the first part gives me a different screen which I attached to this post
This already looks different than the screenshot in the link from above. The middle part of the step by step is not applicable as I am not using Dell Data Protection to my knowledge and I couldn't find the mentioned processes either:
Checking the TPM status shows:
It seems Win10 still owns the TPM and prevents the firmware upgrade. Any ideas what to do to overcome the issue?
Thanks for your help!