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March 12th, 2025 20:00

Bluescreen B801FE66 and other printing errors with HP OfficeJet Pro 9010 series on Inspiron 14 with Snapdragon X Plus

I got my wife a Dell Inspiron 14 (5441) with Windows 11 on ARM and a Snapdragon X Plus X1P-42-100 CPU. Since the laptop is in use she's struggling with printing issues that don't exist in the same wifi network with the same OfficeJet Pro 9010 series when using her old laptop with Windows 11 on an Intel x86 CPU. 

 

First the OfficeJet printer driver would install automatically, but printing was dead slow. The printer was pausing multiple times for a single page at the same quality settings used on the Windows x86 PC. I tried to install the full driver package downloaded from the HP website, but the installation process always fails with an error. I then removed the printer from the Windows device manager and reinstalled it again. This time some generic Windows printer driver for ARM got used and it seemed to work fine. Printing was fast with no apparent issues ... for a few days. Now occasionally the printer goes into bluescreen showing error B801FE66 and can only be made operational by removing the power plug and reseting the printer. At times it doesn't print correctly leading to page content being cut off. None of this happens when the old laptop with the Intel x86 CPU is used for printing the exact same documents.

 

Unfortunately, my wife is a teacher and relies on printing A LOT. As it stands I might have to return the Snapdragon powered laptop as I'm out of ideas how to fix this. I followed all reset, reinstall, default settings, HP doctor, whatnot tools and recommendations and nothing seems to help.

 

Is a new ARM driver coming directly from HP or Dell any time soon or is there any trick available that hasn't been posted in the community with the keywords ARM, Snapdragon, etc.?

 

Any help highly appreciated!

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