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879
October 22nd, 2018 05:00
Dell UltraSharp UP2718Q after firmware update
Hi,
I recently purchased Dell Ultrasharp UP2718Q. I ran firmware update M2T102 after which I noticed strange results when changing values of saturation during the manual configuration of colors in "Custom Color" preset mode. I searched the internet for possible solutions, and found this video which accurately represents my issue. Do you have any solution?
Dell US Support link:
https://www.dell.com/community/Monitors/UP2718Q-after-firmware-update/m-p/6201333#M117792
I purchased The monitor from a previous owner who got it as a result of an exchange --- his previous monitor did not work correctly. That monitor was purchased in e-tec.at in 2016 and exchanged by Dell.at for UP2718Q in March 2018. At e-tec they said that I can only contact Dell for an exchange request since the only receipt they factured was over 2 years old, and that I also have to have the warranty transferred/written in my name otherwise Dell doesn't acknowledge warranty?
Can you help me with this?
DELL-Tom G
4 Operator
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October 23rd, 2018 03:00
Hallo,
Sendest du mir bitte folgende Daten zur Verifikation:
- Servicetag des aktuellen Monitors
- Servicetag des alten Monitors
- Seriennummer des neuen Monitors (CN-0xxxxx-...) inkl Revision: A02...A03...
- Notiere die Nummer 981460373 auf einem Zettel und mach ein Foto von Servicetag und Notizzettel
- Kaufbeleg des Monitors und des alten, zuvor getauschten Monitor
Grüße
Tom
Pavlicic
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October 23rd, 2018 05:00
Guten Tag,
Entschuldigung, mein Deutch ist sehr schlecht.
Dell Ultrasharp UP2715K is the old monitor. I never had access to this monitor /service tag
Photo:
Grüße,
Pavel
Pavlicic
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October 24th, 2018 03:00
DELL-Tom G
4 Operator
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October 25th, 2018 02:00
Hi,
Sorry - I dont get any message that there was an activity in the thread.
Please send the private information via private message (howto: http://dell.to/2rVQXYj).
Please send the photos too - I need them.
Cheers
Tom
Pavlicic
6 Nachrichten
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October 25th, 2018 02:00
Hi,
any update? Everthing ok with provided info? The photos were taken down after I uploaded them.