Ein neues Gespräch starten

Ungelöst

Dieser Beitrag ist älter als 5 Jahre

A

657

February 24th, 2015 02:00

Optiplex 9020

I have the same Problem as described in

"social.technet.microsoft.com/.../windows-7-friert-immer-wieder-ein"

but only for one PC and with Win 7 64bit OS.

The users tells me that the PC stops, when he does not use the mouse or keyboard for several minutes.

These error does not appear all the times, but randomly.

Perhaps someone knows a solution?

4 Operator

 • 

4.8K Nachrichten

February 24th, 2015 07:00

Hello,

the reported problem can be caused by several software and hardware components.

First of all, run the ePSA diagnostics available in the BIOS boot menu, to look for a possible Hardware cause.

To exclude a software cause it would be a best practice to backup all data and re-install the system without an image first.

The Number 1 cause of freezing issues is bad system memory. If the ePSA diagnostics and the operation system re-install did not resolve the problem, it is most likely that a defective memory module is causing this behavior. Test each individual memory module separately or replace all memory modules to exclude bad system memory.

With kind regards,

Florian

Keine Veranstaltungen gefunden!

Top