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Timepiece

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December 19th, 2016 14:00

3040 initial operating system setup failing

Hi all, I had to interrupt the initial setup process (aan page from the setup menu was displayed.Now I am unable to restart it. The computer does not react, no Dell splash screen nor anything else displayed.The monitor seems not to receive any signal..I appreciate any hints and tips to get the initial setup process running again. Thank you very much for any help and assistance.

DELL-Tom G

4 Operator

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5.4K Nachrichten

December 20th, 2016 01:00

Hi,

Could you please avoid to open a lot of threads to the same problem please. 

At first, please check the diagnostic led / power led of your optiplex:

Which color has the power button at your optiplex? If its amber there should by an blink code like described below:

Amber Blinking Pattern Problem Description Suggested Resolution
2,1 Bad Motherboard Replace the motherboard.
2,2 Bad Motherboard, Power Supply or Power Supply cabling If customer can assist to troubleshoot, narrow down the issue with PSU BIST Test, reseat cable.

If nothing works, replace the motherboard, power supply or cabling.
2,3 Bad Motherboard, Memory or Processor If customer can assist to troubleshoot, narrow down the issue by reseating memory and swapping an available known good memory.

If nothing works, replace the motherboard, memory or processor.
2,4 Bad coin cell battery If customer can assist to troubleshoot, narrow down the issue by swapping a known good coin cell battery if available.

If nothing works, replace the coin cell battery.
2,5 BIOS Checksum Failure System is in Recovery Mode. 

Flash latest BIOS version. If problem persists, replace the motherboard.
2,6 Bad Processor CPU configuration activity is in progress or a CPU failure was detected. 

Replace the processor.
2,7 Memory failures Memory subsystem configuration activity is in progress. Appropriate memory modules were detected but a memory failure has occurred.

If customer can assist to troubleshoot, narrow down the issue with reseating memory and swapping a known good memory if available.

If nothing works, replace the memory.
3,1 PCI Device or Video subsystem failures PCI device configuration activity is in progress or PCI device failure was detected.
If customer can assist to troubleshoot, narrow down the issue by reseating PCI card and removing one by one to determine which card failed.

If identified the PCI card failed, replace the PCI Card.

If none of the PCI Cards failed, replace the motherboard.
3,2 Video Subsystem failure Video subsystem configuration activity in progress or video subsystem failure.

If customer can assist to troubleshoot, narrow down the issue by removing one by one to determine which card failed. If identified the card failed, replace the card.

If none of the card failed, replace the motherboard.
3,3 No Memory detected If customer can assist to troubleshoot, narrow down the issue by removing one by one memory to determine which one failed and swapping to a known good memory if available to confirm.

If identified the memory failed, replace the memory.

If none of the memory failed, replace the motherboard.
3,4 Storage Subsystem failure Possible storage device configuration in progress or storage subsystem failure.

If customer can assist to troubleshoot, narrow down the issue by removing one by one storages on motherboard to determine which one failed.

If identified the storage failed, replace the storage.

If none of the storage failed, replace the motherboard.
3,5 Memory configuration or incompatible error Memory subsystem configuration activity is in progress. No memory modules were detected.

If customer can assist to troubleshoot, narrow down the issue by removing one by one the memory on motherboard to determine which one failed. Also, combining the configuration to validate appropriate combination.

If identified the component failed, replace the component.

If none of the component failed, replace the motherboard.
3,6 System board failure Fatal system board failure detected.

If customer can assist to troubleshoot, narrow down the issue by removing one by one the component on motherboard to determine which one failed.

If identified any of the component failed, replace the component.

If none of the component failed, replace the motherboard.
3,7 Possible memory failure Memory subsystem configuration activity is in progress. Memory modules have been detected but appear to be incompatible or in an invalid configuration.

If customer can assist to troubleshoot, narrow down the issue by removing one by one the memory on motherboard to determine which one failed.

If identified the memory failed, replace the memory.

If else, replace the motherboard.

It can be helpful to reset your bios via the jumper at the systemboard

Use the jumper from pin 2 and set it to the pins number 1. Wait few seconds. Than set the jumper again to pin 2 and try to turn on your unit.

Greetings

Tom

PS: its an german speaking community - can we proceed in german?

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