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July 30th, 2025 15:07
Dell Optimizer App lässt sich nicht installieren
Hallo Community,
die Installation der Dell Optimizer App bricht ab, weil angeblich noch eine Legacy App (Dell Power Manager Service) installiert ist. Das Setup meldet, dass eine nicht unterstützte Anwendung entfernt werden soll, was jedoch fehlschlägt.
Ein solcher Dienst existiert jedoch nicht auf dem Rechner und unter Programme und Features ist es auch nicht aufgelistet.
Die Ausgaben im Logfile sind dermaßen unspezifisch, dass man daraus nicht erkennen kann, weshalb die Legacy App angeblich gefunden wird:
7-30-2025[04:12:58]: (PowerShell Action): XML Entry for DellInc.DellPowerManager is of APPX Package type
7-30-2025[04:12:59]: (PowerShell Action): Provisional appx package not found for DellInc.DellPowerManager . Traditional search returned
7-30-2025[04:12:59]: (PowerShell Action): DellInc.DellPowerManager is APPX and not found
7-30-2025[04:12:59]: (PowerShell Action): XML Entry for Dell Power Manager is of MSI Package type
7-30-2025[04:12:59]: (PowerShell Action): MSI Package found, getting product code
...
7-30-2025[04:13:35]: Running event 'RemoveLegacyApps'
7-30-2025[04:13:35]: Engine: request for proxy handler, 0, 0
7-30-2025[04:13:35]: (PowerShell Action): Attempting to load through CLR 4 APIs...
7-30-2025[04:13:35]: (PowerShell Action): Getting meta host...
7-30-2025[04:13:35]: (PowerShell Action): Enumerating available runtimes...
7-30-2025[04:13:35]: (PowerShell Action): Highest available runtime: v4.0.30319
7-30-2025[04:13:35]: (PowerShell Action): Trying to use highest runtime...
7-30-2025[04:13:35]: (PowerShell Action): Using highest version runtime...
7-30-2025[04:13:36]: (PowerShell Action): Dell Power Manager Service
7-30-2025[04:13:36]: (PowerShell Action): Dell Power Manager Service!MSI!msiexec.exe!/x {a8dfe386-5055-48f6-95c9-8df312812625} /qn REBOOT=REALLYSUPPRESS /l*v "C:\Users\ADMINI~1\AppData\Local\Temp\DellPowerManagerService-MSIUninstall.log"
7-30-2025[04:13:36]: Engine: property 'REMOVE_LEGACY_APP_STR' value now 'Dell Power Manager Service'
7-30-2025[04:13:36]: (PowerShell Action): Setting up progress window
7-30-2025[04:13:36]: (PowerShell Action): Creating Datatable objects
7-30-2025[04:13:37]: (PowerShell Action): Uninstalling Dell Power Manager Service with Type: MSI Command: msiexec.exe Arguments: /x {a8dfe386-5055-48f6-95c9-8df312812625} /qn REBOOT=REALLYSUPPRESS /l*v "C:\Users\ADMINI~1\AppData\Local\Temp\DellPowerManagerService-MSIUninstall.log"
7-30-2025[04:13:38]: (PowerShell Action): Uninstall of Dell Power Manager Service Failed with exit code: 1605
7-30-2025[04:13:38]: Engine: property 'REMOVE_LEGACY_APPS_SUCCESS' value now '0'
7-30-2025[04:13:38]: Engine: property 'REMOVE_LEGACY_APP_FAILED_LIST' value now 'Dell Power Manager Service'
7-30-2025[04:13:38]: Action returned value 0x00000000
7-30-2025[04:13:38]: Action 'RemoveLegacyApps' returned status 0x00000000
Das können eigentlich nur Restfragmente aus einer früheren Installation sein.
Was muss noch händisch entfernen werden, damit die Optimizer App doch installiert werden kann?
Viele Grüße vom Fireraiser