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August 20th, 2018 02:00
How to contact Dell under EU Legal Warranty? (lightbleed)
Good day, my warranty has expired three months ago, but I should be still covered by EU Legal Warrany for a year. And I have no idea how to contact Dell support. Perfect case is via email, but on product page I can only call 069 9792 7200, and hint at the bottom says:
Hinweis: Dieser gebührenpflichtige Service ist für Produkte vorgesehen, deren Garantie abgelaufen ist.
I do not speak German =(, but as far as I understood via translator - it's a paid phone call, isn't it?
My issue is actually pretty extreme lightbleed. I have not used my laptop's screen for a while and then it turned out to have bright light spots and beams from the bezel. I suppose that issue is not related to display itself, bezel aged and curved a bit over time (not noticeable by eye) and it caused lightbleeding. If I slightly push it on one side, than bleeding becomes much less.
Such a great laptop otherwise...
Dell-Martin S
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August 21st, 2018 00:00
Hi,
see pn
regards Martin
Emanuel_DE
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November 29th, 2019 09:00
it would of been nice to get an oficial statement from someone at dell.
I am now thinking of buying an alienware from Dell.de. but throwing a few thousand euros at it just to end up with a lot of headache after a year if it breaks, is a huge turn-off.
i tried looking for this, tried contacting dell on facebook. no clear answer if Dell will honor the EU legal, minimum 2year warranty on products sold within EU. For me, although I know in the end it can be enforced, it will be too much of a headache and would allow me to look into buying from somewhere/someone else.
thank you